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Customer Service

Shipping & Delivery
Hardcore Parts offers free shipping on orders totaling $99 or more when shipped within the continental USA. For international orders, shipping costs vary based on the order’s final destination. Most orders ship within 24 hours. Priority and expedited shipping options are also available. We ship individual orders up to container-level shipments worldwide.
Limited Warranty

We want to ensure you have a great experience, so please contact us with the issue you are experiencing and we’ll do our best to resolve it.

During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. You must be the original purchaser of the part, still own the vehicle on which it was installed, and have your original purchase receipt. This warranty is not transferrable. Replacement parts are warranted for 90 days from the date of exchange. THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES, ACCOMMODATIONS, OR ANY OTHER COSTS OR DAMAGES RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Products may or may not be intended for use on public roads, highways, or interstates. Products are not intended to support weight beyond the manufacturer’s weight of your all-terrain vehicle. If you use the product in a manner not intended, this warranty is VOID.

Installation of the product should be performed by a trained technician with knowledge of the product and specifications, including, but not limited to, the general guidelines set forth herein. If installed improperly or used in a manner not intended, this product could fail, could result in damage to the product, damage to your vehicle, loss of control of your all-terrain vehicle, and could result in an accident or wreck.

WE MAKE NO WARRANTIES OR REPRESENTATION OF ANY KIND WHATSOEVER RELATED TO THE PRODUCT OTHER THAN THOSE SET FORTH HEREIN, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

Some states may not allow disclaimers of implied warranties. All implied warranties that may apply to your part are limited to the duration of this written warranty. Some states may not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special, or consequential damages, so some of the above information may not apply to you. If any provision of the warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in this limited warranty policy are the customer’s sole and exclusive remedy against us under all circumstances.

Returns & Replacements
We offer a 30-day return or exchange policy for any unused and undamaged product. Refunds or exchanges are typically processed within 72 hours of receiving the product. We want to ensure that you have a great experience, so please contact us with the issue you are experiencing and give us the opportunity to make you happy. Please include your full name, email address, and order number when contacting us.
Ordering
Order online, by phone, or by email. Please contact us with any order issues you may have.
Payment
We accept all major credit cards and PayPal. For long term supply partners we provide credit and PO payments, please contact us to setup a business account.
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All orders can be viewed by clicking on My Account.
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